Returns policy
Our returns policy is very simple. If you are unhappy with your item you have received you must e-mail us within 7 days of receiving it.
Items must be in their original packaging and unused. Delivery charges are not included in our refunds.
To return your item:-
1. You e-mail us at - woobeads@hotmail.com stating the item you bought and the reason for returning. We also need your Name, Address and invoice details.
2. We e-mail you a reply confirming the return address.
3. We will then refund you via PayPal once we receive the item.
Earrings
Earrings are a separate issue.
We do not refund earrings as due to hygiene purposes they cannot be resold or worn by anyone else.
Please Be Careful - Jewellery Care.
Many of our items of jewellery contain small pieces or represent food.
Please keep out of reach of children as these can be swallowed and cause choking. They are not edible and not suitable for children.
We also advise, as with all jewellery, to wait for perfume/deodorant/ Hair Spray/Chemicals to dry before putting on the jewellery to prevent fading. Semi-precious stones & pearls especially can be damaged by perfume. They can Loose there colour and can damage a stone that has been highly polished. Glass beads are not as prone to the effects of these items but we still advise the same.
Silver and Gold Items can tarnis over time, So it is best to lightly clean the jewellery items with a polishing cloth. Semi-presiouse stones & Glass also benafit from a light clean aswell, for this soft cloth or damp tissues are helpful.
Third Party Liability.
woobeads.com is not responsible for the content or actions of any third party internet websites that may be included as external links on our website.
We are not responsible for any of the further situations:
· Damage or incompatibility/ technical difficulties of software whilst using our website.
· Unsuitability, unreliability or inaccuracy of woobeads.com
· If woobeads.com does not meet your requirements.
· For any damage to our jewellery after it has left our premises.
· For any Inconvenience or late arrivals due to the Post / postal strikes.
If you have any queries or questions about any of our products please contact us at - woobeads@hotmail.com
Many thanks from the Woo beads Team.